Office Policies

Walk-in Appointments (Cap A) 

To keep our wait times down, we do not accept walk-in appointments. However, we make every attempt to see our sick patients when you need us; please call or text the office to request a same day sick appointment.

No-show Policy

Patients who do not keep their appointments deprive others of an opportunity to see their doctor. Please call us as soon as you know that you will not be able to keep an appointment, so that we can offer that time to another patient who needs it. If more than 3 appointments are missed without notification, the practice reserves the right to dismiss the patient.

Credit Card on File Policy

We require all parents to leave a credit card number on file with our office. The card number will not be stored on our computer servers, rather encrypted off site at Instamed’s Secure Data Centers.  You can be assured your information is secure.  The card will be used as a convenient solution to paying your account balance. Card will be charged when insurance company returns patient responsibility.

Refill Requests

Please allow 3 working days for refill requests to be processed. Please remind us about any refill requests at your visits.

Referral Requests

Please allow 2 weeks for non-urgent referral requests.

Form Completion

Please allow 5 days for form completion. And note that there may be a fee associated.

Alabama Sports Physicals

Our office provides a physical evaluation form at every well visit. If you have additional forms requiring completion, such as the Alabama High School Athletic Association form, please bring them to those visits. In general, if we have seen your child within the previous calendar year for a complete physical, we are able to complete school or sports forms. If you misplace or need an additional copy of your child’s health appraisal, please allow 2 days for completion. Please note there may be a fee associated.